At Ramro Daam (“Ramro Daam Phone”, “we”, “us”, “our”), protecting your privacy is our priority. This notice explains what personal data we collect, why we collect it, and how we protect it. By using our services, you consent to this policy.
Information We Collect & Why
We collect limited personal information to provide and improve our services:
- Basic details (name, email, phone, address): For communication, warranty, delivery, and service updates.
- Government ID: When selling or borrowing phones, for legal verification.
- Payment details/receipts: For processing transactions securely.
- Device details (including passcodes if repair is requested): For testing and repair purposes.
- Feedback/complaints: To improve services.
- Cookies & website data: To analyze usage, improve your experience, and ensure site security.
If required information is not provided, we may be unable to deliver certain services.
Data Handling & Protection
- Your personal data is retained only as long as necessary for service, legal, or reporting purposes.
- We use SSL and security measures to protect your data, though no system is 100% secure.
- Phones sold or borrowed must be cleared of personal data; Ramro Daam is not liable for data left on devices.
- We anonymize data for research/statistical use.
Sharing Information
We only share data with trusted partners essential to our operations:
- GoDaddy (hosting & email)
- E-sewa & Laxmi Bank (payments)
We may also disclose information if required by law, during suspected illegal activity, or in case of a merger/acquisition. Non-personal data may be used for marketing or analysis.
Your Choices
- You may opt out of promotional communications anytime.
- You may contact us to review or request deletion of your personal data, subject to legal requirements.
Complaints & Contact
If you believe your privacy has been violated, contact us at: ramrodaam@gmail.com
Updates
This Privacy Policy may be updated without notice. Please review it periodically